http://thehopkinsonreport.com/2008/11/20/episode-31-ritz-carlton-service-at-a-red-roof-price-%e2%80%93-why-japan-is-king-of-customer-service/ High-energy conversations that help teach people how to pursue their ideal career and lifestyle. Sat, 31 Dec 2011 05:44:18 +0000 hourly 1 http://wordpress.org/?v=3.3 http://thehopkinsonreport.com/2008/11/20/episode-31-ritz-carlton-service-at-a-red-roof-price-%e2%80%93-why-japan-is-king-of-customer-service/comment-page-1/#comment-2370 The Hopkinson Report » Episode 36: Top 10 marketing trends that mattered in 2008 (and what’s to come in 2009). Wed, 31 Dec 2008 05:08:45 +0000 http://thehopkinsonreport.com/?p=158#comment-2370 [...] 10. Customer Service. 2008: I recently saw Tony Hsieh (pronounced Shay), CEO of Zappos.com, speak about customer service. He said that most customer service call centers are rewarded on how quickly they get the customer off the phone. He puts his 800 number at the top of every page, and viewing each call as an incredible 5-10 minute, uninterrupted branding opportunity to bond with his customers. Hear hear. 2009: I think companies are starting to get it. I recently had two stellar customer service experiences with Amazon.com and AT&T, and even companies like Comcast are taking notice. Podcast to listen to: Episode 31, Ritz-Carlton service at a Red Roof price – why Japan is king of customer service. [...] [...] 10. Customer Service. 2008: I recently saw Tony Hsieh (pronounced Shay), CEO of Zappos.com, speak about customer service. He said that most customer service call centers are rewarded on how quickly they get the customer off the phone. He puts his 800 number at the top of every page, and viewing each call as an incredible 5-10 minute, uninterrupted branding opportunity to bond with his customers. Hear hear. 2009: I think companies are starting to get it. I recently had two stellar customer service experiences with Amazon.com and AT&T, and even companies like Comcast are taking notice. Podcast to listen to: Episode 31, Ritz-Carlton service at a Red Roof price – why Japan is king of customer service. [...]

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